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Home
Services
& Capabilities
Staff
Client-focused, multi-lingual professional staff, including physicians;
registered nurses and nurse practitioners; health insurance-certified
application assistants; certified information and referral specialists;
Masters-level clinicians specializing in sociology, health and medical
services, health care administration and psychology.
Inbound
Services
• Information and Referral
• Health
Insurance Eligibility Processing
• Health
Insurance Enrollment Assistance
• Member
Retention Programs
• Assessments
(social, health, school readiness)
• Client
and Family Advocacy
• Referrals
(Physicians, Mental Health, etc)
• Advice
Line (Nurse, Behavioral)
• Triage
(Nurse, Behavioral)
• Member
Services (Managed Care, Physician Groups, EAP, etc)
• Meeting/Seminar
Training and Registration
• Help
Desk
• Telethons
/ Pledge Drives
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Outbound
Services
• Referral Services
• Market Research
• Surveys (Patient, Physician, Health Plan, Research)
• Welcome Calls (Membership, Resident, Provider,
Supplier)
• Follow-Up Calls (Clients, Health and Social-Service
Providers)
• Telephone Monitoring & Advice (New Mothers,
Seniors, Patients)
• Transportation Arrangements
• Appointment Scheduling & Confirmation (Medical,
Social, Behavioral)
• Reminders (Pick-up Prescriptions, Eyeglasses,
Hearing Aids, etc)
• Retention Campaigns (Customer, Member, Groups,
Associations)
• Research Assistance (Demographics, Access, Utilization)
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