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The Telemundo-NBC station in Los Angeles broadcasts live from the NexCare Collaborative Call Center regularly.

Collaborators, granters and partners within NexCare Collaborative have included such prestigious organizations as: The National Institutes of Health (NIH); the National Library of Medicine (NLM); the UCLA School of Public Health-Center for Health Policy Research; Cedars-Sinai Medical Center; the Los Angeles County Medical Association; the Los Angeles County Department of Health Services; the Unihealth Foundation; the Los Angeles County Office of Education and more than 15 other organizations.

NexCare Collaborative’s most recent success was a multi-year project undertaken through a grant from the First 5 LA organization (formerly known as the Proposition 10 Commission). The purpose was to create a highly-interactive communications program to provide resources for parents with young children (target ages: 0-5) in Southern California, helping parents navigate the often confusing and complex health care and social services systems of California (local, regional and state-wide). The result was a much-lauded, highly-successful, professional Call Center/ Web site program entitled First 5 LA Connect. Highlights included:

• NexCare Collaborative created a database of more than 17,000 medical, health care and social services agencies in Los Angeles County that links parents to needed services and referrals.
• In the program’s first 18 months, NexCare Collaborative was able to assist more than 100,000 families.
• Beyond the scope of the original First 5 LA grant, NexCare Collaborative added services to assist in the enrollment of Southern California children in free-or-low-cost health insurance programs. The result was more than 18,000 children enrolled in State-sponsored health insurance programs (Medi-Cal, Healthy Kids and Healthy Families) via NexCare Collaborative’s unique telephonic enrollment processes.
• An independent, external audit of client satisfaction for First 5 LA Connect (F5LAC) in 2004 highlighted such facts as:
    •  93% were “very satisfied with the services provided
    •  99% would contact F5LAC again
    •  98% would refer others to F5LAC

NexCare Collaborative’s state-of-the-art, professional Call Center and Web site are regularly featured in the broadcast (television and radio) and print media, including: KABC-TV, KNBC-TV, KCBS-TV, KHN-TV, KTLA-TV, KABC-TV, Telemundo-NBC, KFWB-radio, KFI-radio, KNX-radio,K-Earth radio, the Los Angeles Times, the WAVE newspapers, the Los Angeles Sentinel, the Los Angeles Daily News, Azteca Television and many other media outlets.

NexCare Collaborative’s Call Center capabilities include:

• The ability to scale-up to receive upwards of hundreds of calls simultaneously
• Multi-lingual interaction with callers (including more than 150 different languages)
• A highly-trained, skilled and fully certified team of Information and Referral specialists
• Healthcare and social services interface, led by a team of nurses and Masters-level clinicians
• Multi-phased inbound and outbound call projects
• The ability to handle multiple projects from different clients simultaneously
• State-of-the-art quality assurance processes and tools
  

Southern California’s influential and fast-growing Latino population has been a major focus of NexCare Collaborative.

• More than 10% of all Latino families residing in Los Angeles County with children ages 0-5 were assisted by NexCare Collaborative through its First 5 LA Connect program.
• NexCare Collaborative’s professional Call Center is featured weekly via live remote news broadcasts on Telemundo-NBC’s various news programs. The spotlight centers on assisting Latino parents with obtaining health insurance for their children, literacy programs for children and a host of health topic-related stories that provide parents and caregivers the opportunity to call and receive information and referrals for their families. Recent topics have included such important issues as: childhood obesity, autism, juvenile diabetes, West Nile disease, immunizations for young children and flu shots. Television audience size scales upwards to more than 300,000 Southern California viewers.
• Other Latino media have regularly featured stories about NexCare Collaborative’s programs, including the daily newspaper HOY, Azteca Television Channel 54 and several Latino news web sites and radio stations.

NexCare Collaborative was co-founded by its president and CEO, Dr. Pejman Salimpour and its Senior Vice President Dr. Pedram Salimpour. Dr. Pejman Salimpour formerly served as the Clinical Chief of Pediatrics at Cedars-Sinai Medical Center and is an Associate Professor of Clinical Pediatrics at UCLA School of Medicine. Dr. Pedram Salimpour is the only person ever to have twice received the American College of Physicians’ Research Award and is an Alpha Omega Alpha national research scholar. He is a practicing pediatrician and serves on a number of sub-specialty medical boards.

NexCare Collaborative is currently involved in a variety of projects with national governmental organizations (including the National Institute of Health’s National Library of Medicine, in the creation of the MedlinePlus® “Go Local” program) as well as with educational and healthcare-oriented foundations and other organizations that serve the healthcare needs of families throughout California.